Frequently Asked Questions
Everything you need to know about your Old Row order
How long will it take for my order to ship?
Standard orders typically process within 3-5 business days. Once shipped, domestic delivery usually takes an additional 3-7 business days depending on your location.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. Please note that certain limited-edition releases may be final sale.
How do I track my package?
Once your order has been handed off to the carrier, you will receive an automated email containing your tracking number and a link to monitor the progress of your delivery.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. Shipping rates and delivery times for international orders are calculated at checkout.
What sizing guide should I use?
Most of our apparel follows a standard unisex fit. Detailed size charts are available on each product page to help you find the perfect fit before purchasing.
Can I change or cancel my order after it's placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 1 hour of the order being placed.