Returns & Exchanges
At Old Row, we want you to be completely satisfied with your purchase. If your order isn't a perfect fit, you can return or exchange any unworn and unwashed items within 30 days of the delivery date.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email.
Package Your Items
Securely pack your items in their original packaging, ensuring all tags are attached, and affix the return shipping label to the outside of the box.
Ship and Track
Drop your package off at any authorized carrier location and keep your tracking number handy while we process your refund or replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing